Refund & Cancellation

Technical Issue :

• In case of any technical issue due to which the payment gets deducted from the payer’s account and does not show in our official ERP but the payment gateway service clearly mentions the confirmed settlement thereafter the School’s account receives the payment. We manually submit the payment in our ERP. It should take 7-10 working days for the payment to be credited in Trust’s account.

Multiple Payments Case :

• If double payment happens and the payment gateway service clearly mentions it, the trust will refund the payment after the Trust’s account receives payment, which should take 7-10 working days for the back payment or we can adjust the amount to the next month fee as per Payers request.

Other Payments Case :

• In all other cases where there is a discrepancy in the fee paid, the parent has to directly contact the Trust and the Trust’s decision would be final.

Please contact us, if you have any questions or comments regarding this Refund & Cancellation.